Refund Policy
At Property Profiles, we strive to provide high-quality promotional presentation services to our clients. We promise to refund the payment in following cases :
Refund Eligibility
You may be eligible for a refund under the following circumstances:
Service Not Rendered: If we fail to deliver the agreed-upon services due to any reasons like non availability of data or restrictions of drone shooting in certain areas.
Cancellation by the client : In case client cancels the service within 24 hours of booking due to any reason, Amount paid by the client will be refunded after deduction of 20% cancellation fee.(Refer to cancellation policy for more details)
Refund Process
To request a refund, please follow these steps:
Contact Us: Notify us in writing at propertyprofiles.info@gmail.com
within 24 hours of placing order .
Provide Details: Include your order number, a detailed description of the issue, and any supporting documentation or evidence.
Review: Our team will review your request and respond within 7 business days.
Refund Approval
If your refund request is approved, Refunds will be processed to the original payment method within 7 business days.
Certain services may not be eligible for a refund, including but not limited to the sites where team has already visited and drone shooting or photography has been done.
Amendments
Property Profiles reserves the right to amend this refund policy at any time. Any changes will be posted on our website with an updated effective date.
Cancellation Policy
1. At Property Profiles, we understand that circumstances may arise requiring you to cancel your service request. This policy outlines the terms and conditions for cancellations and any applicable fees.
2. Cancellation Notice
To cancel your service request, please notify us in writing as soon as possible. Cancellations must be submitted via email to [contact email] or through our customer service hotline at [contact number].
Cancellation Timeframes and Fees
Cancellation is allowed only within 24 Hours of Booking with 5% cancellation charges to be deducted from the payment to be refunded.
Cancellation by the company:
The company reserves the right to reschedule or cancel services if the property is in very remote areas or drone restricted areas or in the event of unforeseen circumstances beyond our control (e.g., natural disasters, emergencies).
In such cases, clients will be offered a full refund or the option to reschedule without any additional fees.
Amendments
Property Profiles reserves the right to amend this cancellation policy at any time. Any changes will be posted on our website with an updated effective date.